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Managing Design Projects! An Event for Project Man


There are lots of great events for designers, we even host a handful of them, but what about events for folks that are often behind the scenes managing the projects or programs, and products? The project management team here at Adaptive Path...
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Use ThinkFree Online Office with your Google Accou


If you like to give ThinkFree a try, there's no need to create another set of credentials as ThinkFree, like Zoho, now supports Google...
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On CRM and User Acceptance Testing...


Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the...
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Microsoft SaaS leaves partners feeling deskless


I've made it a point to write a lot about my excitement over the intersection of SaaS and the channel on this blog. At Intacct our channel business is currently growing at around 400% per year, partly because there is a huge amount of demand for...
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Seven Deadly Customer-Survey Sins


Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of...
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkin’s excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called “The Customer Experience Journey.” In the post, Bruce included the following diagram illustrating...
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